Terms and Conditions

1. Introduction

Welcome to RayStar Labs. By using our services, you agree to abide by these Terms and Conditions. Please read them carefully before placing any order.

2. Services Offered

RayStar Labs specializes in high-quality graphic design solutions, including but not limited to:

• Vectorization services
• Custom creative designs
• Embroidery digitization
• Pre-press artwork preparation
• Branding and marketing collateral design

3. Eligibility

You must be at least 18 years old to use our services. By placing an order, you confirm that you meet this requirement.

4. Payment

• Payments must be made upfront before work begins.
• We accept payments via approved credit cards, debit cards, or other specified payment gateways.
• Refunds are available only under our Money-Back Guarantee policy.

5. Revisions Policy

RayStar Labs offers free revisions for all projects within a specified timeline. Revisions are limited to reasonable adjustments based on the initial brief provided at the time of order placement. Excessive revision requests may incur additional charges.

6. Turnaround Time

Our standard turnaround time varies by service. Estimated timelines are provided at the time of order placement and depend on the complexity of the project. Delays caused by insufficient client inputs or last-minute changes may affect the timeline.

7. Ownership and Rights

• All designs and artwork delivered to the client include commercial rights unless explicitly stated otherwise.
• For pre-press artwork, RayStar Labs ensures files meet printing requirements but holds no liability for any issues arising during third-party printing processes.

8. Privacy and Confidentiality

RayStar Labs maintains strict confidentiality for all client data and artwork. We guarantee:

• Not to share or disclose your information without consent.
• Full compliance with your privacy preferences, including destroying artwork upon request.

9. Quality Guarantee

We use advanced software and industry-standard tools to deliver top-quality services. In the unlikely event of dissatisfaction, we provide options for revisions or refunds in line with our Money-Back Guarantee policy.

10. Limitations of Liability

While we strive for excellence, RayStar Labs is not liable for delays or errors caused by:

• Technical issues beyond our control.
• Incorrect or incomplete client inputs.
• Misuse or alteration of delivered files by third parties.

11. Termination

RayStar Labs reserves the right to terminate services or accounts for misuse, violations of these terms, or fraudulent activities. Any balance owed due to early termination must be settled promptly.

12. Bulk Orders and Long-Term Projects

Special discounts are available for bulk orders or ongoing projects. Terms for such arrangements will be outlined in a separate agreement.

13. Contact Us

For inquiries, support, or disputes, please contact us.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.