Help Center

Welcome to the RayStar Labs Help Center! Here, you’ll find everything you need to navigate our services, place orders, understand our policies, and get the most out of our platform. Whether you're a new user or a returning customer, we’re here to guide you every step of the way.

Getting Started with RayStar Labs

Discover how to begin your creative journey with RayStar Labs. Learn about our services, the order process, file requirements, and what makes us a trusted partner for graphic design, vectorization, embroidery digitizing, and pre-press artwork solutions.

How to Place an Order

A step-by-step guide to ordering:

  1. Browse our services and select what suits your needs.
  2. Choose the appropriate package or request a custom quote.
  3. Upload your files in supported formats (PNG, JPEG, TIFF, PDF, PSD, etc.).
  4. Add any extras or notes.
  5. Complete payment and submit your order.
  6. Our team will handle the rest, keeping you informed every step of the way.

Understanding Our Services

Explore our expertise in:

  • Creative Graphic Design: Logos, banners, flyers, T-shirt designs, and more.
  • Vectorization Services: Converting raster to scalable vector files.
  • Embroidery Digitizing: High-quality designs in various embroidery file formats.
  • Pre-Press Artwork (Trade Only): Ensuring print-ready files for large printing companies

File Formats We Accept and Provide

Learn about input and output formats for various services, including:

  • Vectorization (AI, EPS, PDF, SVG).
  • Embroidery Digitizing (DST, PES, JEF, and more).
  • Pre-Press Artwork, ensuring industry-standard compliance

Turnaround Times

Understand our delivery timelines:

  • Standard orders: 1–48 hours.
  • Complex projects: Slightly longer, depending on scope.

How to Buy Credits

Streamline your ordering process by purchasing RayStar Credits. Here’s how:

  1. Log into Your Account: Visit our website and sign in.
  2. Go to the Credits Page: Navigate to the "Buy Credits" section in your account dashboard.
  3. Select a Package: Choose from available credit packages based on your needs.
  4. Make Payment: Complete your purchase using PayPal, credit card, or other accepted payment methods.
  5. Start Ordering: Use your credits to place orders instantly without repeated payment steps.
Benefits of RayStar Credits:
  • Simplified transactions: Ideal for repeat customers.
  • Exclusive discounts and bonuses: Available for larger credit purchases.
  • No expiry date: Use your credits at your convenience.

For assistance or questions about purchasing credits, contact our support team.

FAQs

Find answers to common questions about services, processes, file formats, refunds, and more.

Careers at RayStar Labs

Join our dynamic team! We’re looking for talented graphic designers, SEO specialists, and creative professionals. Visit our Careers page to learn more and apply.

Refund Policy

We prioritize customer satisfaction with a flexible refund policy:

  • Refunds are available as RayStar Credits for future orders.
  • Alternatively, request reimbursement to your original payment method (PayPal, credit card, etc.).
  • Contact support for assistance.

Privacy and Confidentiality

We value your privacy. Files are never shared with third parties, and upon request, we can delete all instances of your files from our systems.

Revisions and Satisfaction Guarantee

All orders include free revisions to ensure your satisfaction. We’ll work closely with you to deliver exactly what you need.

Bulk Orders and Long-Term Projects

Learn about discounts for bulk orders and ongoing collaborations. We’re equipped to handle high-volume workloads efficiently.

How to Contact Support

For inquiries or assistance, use our website contact form or email us. For complex projects, reach out before placing an order for tailored support.

Need help? Chat with us!