Frequently Asked Questions - General
RayStar Labs specializes in creative graphic design, artwork vectorization, embroidery digitizing,
pre-press artwork services (trade only), and custom creative design solutions. Our expertise spans
logo design, business cards, banners, T-shirt designs, mug/cap graphics, flyers, brochures, menus,
mockups, and more. We cater to industries like marine, tourism, health, beauty, and beyond.
Ordering is simple:
- Browse through our services and select what you need.
- Choose the package that best suits your requirements or request a custom quote.
- Finalize your order, add any extras if needed, and confirm your payment method.
Our turnaround time varies depending on the complexity of the project. For most services, we deliver
within 1–48 hours. Complex projects like embroidery digitizing or extensive pre-press adjustments
may take slightly longer, but we always strive to meet your deadlines.
We support a wide range of input and output file formats to ensure compatibility with your
requirements.
- Input formats: PNG, JPEG, TIFF, GIF, BMP, PDF, PSD, AI, EPS, and WebP.
- Output formats: For vectorization, AI, EPS, PDF, SVG, and PSD. For embroidery digitizing, JEF, PES, DST, EXP, and more. Pre-press services comply with printing industry standards, including dielines, color models, and embellishment pages.
Yes! We offer significant discounts for bulk orders and long-term projects. Whether you need
thousands of embroidery designs or pre-press artwork reviews, our team is equipped to handle
high-volume workloads with precision and efficiency.
Our Pre-Press Artwork service ensures your files are print-ready. We check artwork for resolution
(300 dpi), embedded fonts, color accuracy, dielines, and embellishment pages. If corrections are
required, our team offers affordable adjustments to meet industry standards, saving you time and
ensuring quality.
Yes, mockups are included in our pre-press services and custom creative design solutions. Whether
you need T-shirt, flyer, or brochure mockups, our team can create professional previews that
showcase your designs in a real-world context.
Absolutely. At RayStar Labs, we prioritize client privacy and security. Your files and artwork are
never shared with third parties. Upon request, we can also delete your files after the order is
completed.
Yes, all our services include free revisions to ensure your complete satisfaction. We’ll work with
you to make necessary adjustments until you’re happy with the final result.
Yes. If you want us to delete your files after delivery, simply let us know. We ensure complete
removal of all instances of your artwork from our systems. This service is particularly useful for
clients handling sensitive designs or proprietary work.
You can reach us through the contact form on our website or via email. For specific requests or
complex projects, we recommend reaching out before placing an order to ensure we fully understand
your requirements.
We offer a flexible refund policy to ensure customer satisfaction. If you're not happy with the
final output, you can request a full refund in the form of RayStar Credits to use for another order.
Alternatively, upon request, we can refund the amount directly to your original payment method, such
as PayPal or credit card. For further details, please contact our support team.
Frequently Asked Questions - Vectorization
RayStar Labs specializes in artwork vectorization, custom t-shirt and mug designs, branding
materials, flyers, image-to-vector conversions, and embroidery digitizing. We also offer
unlimited revisions and ensure top-notch quality for every project.
Simply send us your raster images (JPEG, PNG, etc.), and our skilled team will manually redraw
them into high-quality, scalable vector graphics. You’ll be able to review the artwork and
request adjustments through our collaborative approval platform.
Every order includes source AI files, vector PDFs/EPS, and high-quality PNGs. Additional formats
like PSD, SVG, and JPEG are available upon request at no extra cost.
Our pricing is based on a flexible credit system. For example, a complex artwork like a detailed
boat illustration might require 12 credits, while simpler designs like logos typically need just
2 credits. Trade pricing is competitive and ensures excellent value for money.
Yes, we provide unlimited, no-obligation revisions to ensure the final artwork meets your
expectations. You can highlight areas for improvement and provide comments directly through our
review platform.
Absolutely! We cater to businesses of all sizes, including high-volume clients. We also offer a
monthly invoicing option for large orders to simplify your workflow.
Turnaround times range from just a few hours to 1–2 days for most projects, depending on
complexity. We pride ourselves on delivering high-quality work within a reasonable timeframe.
Rush orders can often be accommodated—just let us know your deadline!
We serve a diverse range of industries, including apparel, branding, e-commerce, advertising,
promotional products, marine, boating, shipping, travel and tourism, health, beauty, and many
more. If you need graphic design services to elevate your business, we’re here to help.
Getting started is simple! Send us your artwork requirements via our website, and we’ll provide
a custom quote. Once you approve, we’ll begin creating your designs with precision and care.
With over 15 years of experience, a dedicated team of experts, competitive trade pricing, and a
focus on quality and reliability, we’re committed to helping your business grow. Our
personalized approach, unlimited revisions, and collaborative tools ensure a seamless experience
from start to finish.
Frequently Asked Questions - Embroidery Digitizing
Embroidery digitizing is the process of converting artwork or designs into a digital file that
embroidery machines can read and stitch onto fabric.
We provide digitized files in all major embroidery formats, including DST, PES, JEF, VP3, EXP,
and
more. Let us know your required format when placing the order.
We accept PNG, JPEG, TIFF, GIF, BMP, PDF, PSD, AI, EPS, and WebP files. High-quality images
produce
the best results.
Turnaround time typically ranges from 12 to 48 hours, depending on the complexity of the design
and
our current workload.
Yes, we specialize in handling complex designs. However, we recommend messaging us beforehand to
discuss the details for optimal results.
Absolutely. We provide free revisions to ensure your complete satisfaction with the final
design.
Yes, we adjust designs to ensure they stitch out beautifully on various materials, such as
cotton,
polyester, denim, and more.
We offer a 100% satisfaction guarantee. If you’re not happy with the results, we’ll revise the
design or provide a refund.
Yes, we can resize your digitized design to fit your specific embroidery requirements.
We store your designs for future use unless you request us to delete them after delivery.
Frequently Asked Questions - Pre-press Artwork
Pre-press artwork refers to the preparation of digital files to ensure they are print-ready.
This includes verifying resolution, embedding fonts, setting up dielines, and ensuring the
correct color model and sizing.
Pre-press ensures that artwork prints accurately and meets the technical specifications of the
printing process, minimizing errors and reprints.
We check for resolution (300 dpi or higher), font embedding, proper color models, dielines,
embellishment pages, and correct sizing.
If a file doesn’t meet pre-press standards, we notify you and offer a correction service for a
small fee. This ensures the file becomes print-ready.
Yes, we prepare files for screen printing, DTG, DTF, and other printing methods.
Absolutely. We generate realistic mockups to help your clients visualize their final product
before production.
Turnaround time depends on the complexity of the artwork but typically ranges from 12 to 48
hours.
We accept a variety of formats, including PNG, JPEG, TIFF, AI, PSD, PDF, and EPS.
No, we work exclusively with trade partners. Our services are designed to support your business
without direct interaction with your customers.
We guarantee complete confidentiality and never share your customers' artwork or details with
third parties.