Refund Policy

At RayStar Labs, we are committed to providing high-quality services and ensuring a seamless experience for our clients. We understand that sometimes things may not go as planned, and in such cases, we want to make the refund process as straightforward and fair as possible.

Collaboration First

Our priority is to deliver work that meets or exceeds your expectations. To achieve this, we encourage you to utilize our review and approval platform to communicate your concerns, request revisions, or provide feedback. In most cases, open collaboration leads to a successful resolution.

Refund Eligibility

If, despite our best efforts, the delivered work does not meet your requirements or expectations, you are eligible for a refund. Refunds are granted under the following conditions:

• The issue could not be resolved through revisions or corrections.
• The final product does not align with the agreed-upon scope of work.
• The order is canceled before significant work has commenced.

How Refunds Are Processed

Refunds are typically credited to your RayStar Labs account balance in the form of RayStar Credits. These credits can be used for future purchases, allowing you to try another service or project with us.

If you prefer a refund to your original payment method, such as PayPal or a credit card, simply inform our support team, and we will process it promptly. Please note that refunds to external payment methods may take 5–10 business days, depending on your payment provider.

Non-Refundable Situations

While we strive to be flexible, certain scenarios may not qualify for refunds, including:

• If the delivered work matches the agreed-upon brief and revisions were not requested.
• If significant time and resources were spent on the project, and the issue arises from a change in your initial requirements.
• Orders completed and accepted by the client without raising any concerns.

Customer Support Assistance

If you believe you are eligible for a refund, please contact our customer support team within 7 days of receiving your final delivery. Include your order details and the reason for the refund request to help us process it efficiently.

Our Commitment to You

At RayStar Labs, your satisfaction is our top priority. We are dedicated to resolving any issues promptly and professionally. Whether it’s by revising the work, offering credits, or providing a refund, we aim to ensure you feel confident in choosing our services.

For further assistance or to initiate a refund request, please reach out to our customer support team. We're here to help!

Contact Us
For any questions regarding our refund policy or credit system, please contact us at support@raystarlabs.com.