Company & Payment Security

Company Information

RayStar Labs operates through RayStar Labs ME-F.Z.C, a Free Zone Company - Limited Liability registered in Ajman Free Zone, United Arab Emirates.

The company's current business licence and commercial registration are issued by the Free Zones Authority of Ajman.

UAE Corporate Tax Registration

RayStar Labs ME-F.Z.C is registered for Corporate Tax in the United Arab Emirates with the UAE Federal Tax Authority. The company's Corporate Tax registration became effective on 1 February 2025.

Payment Security

Customers are offered established online payment methods through the payment options displayed on the RayStar Labs website and during checkout. Available payment methods may include PayPal and major credit or debit cards, depending on the payment options currently available to the customer's account or location.

Customers should review the order amount, credit amount and payment information shown before confirming a transaction.

The availability of a particular payment method may change from time to time. Only payment methods displayed through the official RayStar Labs payment process should be considered authorized payment options.

RayStar Credits

RayStar Labs uses a credit-based ordering system for eligible services. Customers can purchase RayStar Credits through their account and use the available balance to place orders.

The number of credits required for an order is displayed before the customer confirms the order. Unused RayStar Credits do not expire and may remain available in the customer's account for future eligible orders.

Customers should contact RayStar Labs before making a payment if they are uncertain about the number of credits required for a particular service.

Refunds and Payment Protection

RayStar Labs aims to resolve order-related issues through communication, corrections and eligible revisions wherever possible.

Where a refund is approved under the RayStar Labs Refund & Returns Policy, eligible refunds may be issued as RayStar Credits. A customer may also request an eligible refund to the original payment method, such as PayPal or credit card, subject to the terms and conditions of the Refund & Returns Policy.

Refunds returned through an external payment provider may require processing time determined by that provider. Customers should refer to the current Refund & Returns Policy for complete eligibility requirements, exclusions and processing information.

The Refund & Returns Policy forms part of these payment-protection provisions and should be read together with this page.

Authorization of Orders and Charges

Customers are responsible for reviewing the service selected, order information, uploaded files and applicable credit or payment amount before confirming an order.

If the supplied artwork or requested work requires a materially different service, scope or additional charge, RayStar Labs should communicate the revised requirement to the customer before proceeding with additional chargeable work.

Customers who believe a payment or credit deduction is incorrect should contact RayStar Labs support as soon as possible so the transaction and related order can be reviewed.

Confidentiality of Customer Artwork

RayStar Labs treats customer artwork, uploaded files and business information as confidential.

Customer files are used for the purpose of reviewing, producing, revising and delivering the requested work and for providing related customer support. RayStar Labs does not intentionally disclose customer artwork or confidential business information to unrelated third parties without authorization, except where disclosure is required for legitimate service operation, payment processing, legal compliance or as otherwise described in the Privacy Policy.

Customers may contact RayStar Labs regarding the handling or deletion of files after completion of an order, subject to applicable operational, legal and record-retention requirements.

Customer Support

Customers who have questions about a service, order, RayStar Credits or payment are encouraged to contact RayStar Labs before completing a transaction.

Customer support is available through the contact methods published on the official RayStar Labs website, including live chat, email and the UAE contact information shown on the Contact Us page.

Related Policies

This Company & Payment Security page should be read together with the following RayStar Labs policies:

Updates to This Information

RayStar Labs may update this page when company information, payment methods, policies or operational procedures change. Customers should refer to the current version published on the official RayStar Labs website.