Account Deletion Policy

1. Purpose

This policy explains how clients and other users can request account deletion, what data is removed or retained, and the responsibilities of both parties to ensure legal, financial, and operational compliance.

2. Scope

This policy applies to:

Clients (customers placing artwork/design orders)
Artists / QCs & Other Roles
Former users of the platform

3. Account Deletion Types

3.1 Soft Deletion (Deactivation)

Account is disabled
User cannot log in
Data remains in the system for legal, audit, or recovery purposes
Can be reactivated upon request (within retention period)

3.2 Permanent Deletion

Account is irreversibly removed
Personal data is anonymized or deleted
Cannot be recovered

4. Client Account Deletion Policy

4.1 Client-Initiated Deletion

Clients may request account deletion if:

No active orders
No pending payments, disputes, or chargebacks
No legal or contractual obligations remain

Process:

Client submits deletion request via:
- Profile Page, or
- Support Ticket / Email
Account is deactivated immediately
Permanent deletion occurs after 15-30 days

4.2 Data Retention for Clients

Even after deletion, the following may be retained:

Invoices & payment records (for tax/legal compliance)
Order history (anonymized)
Communication logs (for dispute resolution)

Note: Artwork ownership & usage rights remain governed by contract terms.

4.3 Platform-Initiated Client Deletion

The platform may delete or suspend client accounts due to:

Fraudulent activity
Payment abuse or chargeback manipulation
Violation of platform terms

5. Employee / Artist Account Deletion Policy

5.1 Employee-Initiated Deletion

Employees cannot self-delete accounts Deletion or deactivation occurs:

After resignation
After termination
After contract completion

5.2 Offboarding Process

Before deletion:

All assigned tasks must be completed or reassigned
System access is revoked immediately
Confidential data obligations remain active

5.3 Data Retention for Employees

The agency may retain:

Employment records
Work history & task logs
Payment & commission data
Artwork contribution history

Data is retained as required by:

Labor laws
Tax regulations
Internal audits

6. Artwork & Intellectual Property

Deleting an account does not remove ownership rights already transferred
Submitted artwork remains property of the agency or client per agreement
Portfolio usage is governed by employment or freelancer contracts

7. Security & Fraud Prevention

Deleted accounts cannot be reused with the same email for a defined period
IP, device, and transaction metadata may be retained for security
Duplicate or malicious re-registrations may be blocked

8. Legal & Compliance

The platform complies with applicable data protection laws
Data deletion requests may be denied if required by law
Users may request a data export before deletion

9. Timeline Summary

Action	---- Timeline
Account Deactivation	---- Immediate
Grace Period	---- 15-30 days
Permanent Deletion	---- After grace period
Legal Data Retention	---- As required by law

10. Policy Updates

This policy may be updated at any time. Continued use of the platform constitutes acceptance of changes.